Satisfied or refunded

Do I have to pay the return postage?

Return time for a product :

You have a right of withdrawal, for 15 calendar days, from the date of delivery.

Return a product from outside France

Please, contact our customer service before send back a product outside from France.
In your account, choose « My orders » then click
on the order number.
Check the item to return and explain the reason.
Click on "Request a return authorization".

Can I make an exchange?

If you have received a defective or damaged product,
you can, under the conditions set out in our
General Conditions of Sale, request the
free replacement by e-mail to: serviceclient[at]montagut[.]com
or by phone: +33 4.75.41.79.51.

Why do I have to pay the shipping and return costs?

You may not know it, but every time you buy an item of clothing online, the cost of a possible return is already included in the price, even if you don't see it. At Maison Montagut, we try to let you see what you are paying and what you are paying for. We also hope that by doing so, our community will be more aware of their purchases and make more responsible purchases. After all, sustainability is a shared responsibility. Together, we can ensure that all of the clothing produced is actually used and worn. We want you to find at Maison Montagut clothes to suit your taste. But we also want to save you from unnecessary shopping. That's why we help you find clothes in the right size with our new size chart.

Unfortunately, returns are a major problem in the fashion industry. Every year, millions of returned clothes are thrown away or even destroyed: it harms our planet! We want to avoid this, and that is why solving this problem is such an integral part of our mission. We hope our customers try to avoid returns and, where possible, join us on the path to more sustainability. Maison Montagut offers you shipping costs from 300 € for Western Europe.