Customer satisfaction is the Maison Montagut's priority. If the product you ordered is not suitable, you can return it to us.
Return time for a product :
You have a right of withdrawal, for thirty (30) calendar days, from the date of delivery,
without having to pay penalties.
For orders placed in December,
you have a return period of 60 calendar days.
Return a product from outside France
In your account, choose « My orders » then click
on the order number.
Check the item to return and explain the reason.
Click on "Request a return authorization".
You will receive an email with an attachment to print and put in and on your package that you send back.
If you have received a defective or damaged product,
you can, under the conditions set out in our
General Conditions of Sale, request the
replacement by e-mail to: serviceclient[at]montagut[.]com
or by phone: +33 22.214.171.124.51.
If you want a different product from the one you have received (other size, other color ...), you have to return the product that is not suitable and to make a new order with the item you want.
When you return a product, the flowers you got are canceled. We remind you that you get one flower per 10 euros spent (except on discounted products). A flower is worth 1 euro to spent on your next order.
We are at your disposal for any question at +33 126.96.36.199.51 or by